Privacy policy

PRIVACY POLICY

Last updated: April 26, 2026

OVERVIEW

This Privacy Policy describes how Carnival Hous (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use, or make a purchase from our website (the “Services”).

Our store is powered by Shopify, which enables us to provide our Services. By using our Services, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. PERSONAL INFORMATION WE COLLECT

We may collect the following types of personal information:

a. Personal Details

  • Name
  • Phone number
  • Email address
  • Billing and shipping address

b. Payment Information

  • Payment method details (processed securely via payment gateways)
  • Transaction details

👉 Note: We do not store your card or banking details directly.

c. Account Information

  • Login credentials
  • Preferences and settings

d. Device & Usage Data

  • IP address
  • Browser type
  • Device information
  • Website activity (pages visited, time spent, etc.)

e. Communication Data

  • Messages, emails, or queries sent to us

2. HOW WE COLLECT INFORMATION

We collect information:

  • Directly from you (orders, forms, account creation)
  • Automatically (cookies, tracking technologies)
  • From service providers (payment gateways, Shopify, analytics tools)

3. HOW WE USE YOUR INFORMATION

We use your data for:

a. Order Processing

  • Processing payments
  • Shipping orders
  • Handling returns/refunds

b. Customer Support

  • Responding to queries
  • Providing assistance

c. Personalization

  • Improving user experience
  • Recommending products

d. Marketing & Advertising

  • Sending promotional emails (you can opt out anytime)
  • Running ads on platforms like Meta (Facebook/Instagram)

e. Security & Fraud Prevention

  • Detecting suspicious activity
  • Protecting transactions

f. Legal Compliance

  • Complying with Indian laws including:
    • Information Technology Act, 2000
    • Consumer Protection (E-Commerce) Rules, 2020
    • GST laws

4. SHARING OF INFORMATION

We may share your information with:

  • Shopify (platform provider)
  • Payment gateways (Razorpay, Stripe, etc.)
  • Shipping partners (for delivery)
  • Marketing tools (for ads & analytics)

We do not sell your personal data to third parties.

5. COOKIES & TRACKING TECHNOLOGIES

We use cookies to:

  • Improve website performance
  • Analyze traffic
  • Show relevant ads

You can disable cookies via your browser settings.

6. DATA SECURITY

We take reasonable security measures to protect your data. However, no method of transmission over the internet is 100% secure.

7. DATA RETENTION

We retain your information only as long as necessary:

  • To fulfill orders
  • For legal and tax purposes
  • To resolve disputes

8. YOUR RIGHTS (INDIA USERS)

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion (subject to legal obligations)
  • Opt-out of marketing communications

To exercise these rights, contact us via email.

9. CHILDREN’S PRIVACY

Our Services are not intended for individuals under 18. We do not knowingly collect data from minors.

10. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

11. SHOPIFY & INTERNATIONAL DATA TRANSFER

Your data may be processed outside India via Shopify and its partners. Shopify follows global data protection standards.

12. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

13. CONTACT US

Carnival Hous
📧 Email: carnivalhous@gmail.com
📞 Phone: +91 9354838050

📍 Location: VVIP Addresses, Raj Nagar Extension, Ghaziabad, Uttar Pradesh – 201003