Terms of service

TERMS OF SERVICE

OVERVIEW

Welcome to CARNIVALHOUS. The terms “we”, “us”, and “our” refer to CARNIVALHOUS. We operate this website and store, including all related content, products, and services (collectively, the “Services”) to provide you with a curated online shopping experience. Our store is powered by Shopify.

These Terms of Service (“Terms”) govern your use of our Services. By accessing or using our website, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use our Services.

SECTION 1 – ELIGIBILITY AND ACCOUNT

By using our Services, you confirm that:

  • You are at least 18 years of age, or using the Services under supervision of a legal guardian
  • All information provided by you is accurate and complete

You are responsible for maintaining the confidentiality of your account and all activities under it.

SECTION 2 – PRODUCTS AND SERVICES

We make every effort to display products accurately. However:

  • Product colors and appearance may vary depending on your device
  • Product availability and descriptions may change without notice

We reserve the right to limit or discontinue any product at our discretion.

SECTION 3 – ORDERS AND ACCEPTANCE

Placing an order constitutes an offer to purchase.

We reserve the right to:

  • Accept or reject any order
  • Cancel orders due to pricing errors, stock issues, or suspected fraud

Order confirmation will be sent via email.

SECTION 4 – PRICING, PAYMENTS & GST

All prices displayed on the website are in Indian Rupees (INR).

  • Prices may be inclusive or exclusive of GST, as specified at checkout
  • GST will be charged as per applicable Indian laws
  • A valid GST invoice will be issued where applicable

You agree to provide accurate billing and payment details.

SECTION 5 – SHIPPING AND DELIVERY

  • Delivery timelines are estimates and not guaranteed
  • We are not responsible for delays caused by courier partners or external factors
  • Risk and ownership of products transfer to you upon dispatch

SECTION 6 – RETURNS, REFUNDS & CANCELLATION

As per Consumer Protection (E-Commerce) Rules, 2020 (India):

  • Customers are entitled to clear return and refund policies
  • Refunds (if applicable) will be processed within a reasonable time
  • Returns are subject to our Refund Policy

SECTION 7 – INTELLECTUAL PROPERTY

All content on this website is the property of CARNIVALHOUS and protected under applicable laws.

Unauthorized use is strictly prohibited.

SECTION 8 – THIRD-PARTY TOOLS AND LINKS

We may provide access to third-party tools or links. We are not responsible for their content or services.

SECTION 9 – SHOPIFY PLATFORM

Our store is powered by Shopify, but all transactions are between you and CARNIVALHOUS.

Shopify is not liable for any issues related to purchases made through our store.

SECTION 10 – PRIVACY AND DATA PROTECTION

Your personal information is handled in accordance with our Privacy Policy and applicable Indian laws, including the Information Technology Act, 2000.

SECTION 11 – USER CONDUCT

You agree not to:

  • Use the website for unlawful purposes
  • Provide false information
  • Violate intellectual property rights

Violation may result in termination of access.

SECTION 12 – DISCLAIMER OF WARRANTIES

All products and services are provided “as is” without warranties of any kind.

SECTION 13 – LIMITATION OF LIABILITY

CARNIVALHOUS shall not be liable for any indirect or consequential damages arising from use of the Services.

SECTION 14 – INDEMNIFICATION

You agree to indemnify and hold harmless CARNIVALHOUS from any claims arising from your misuse of the Services.

SECTION 15 – TERMINATION

We reserve the right to suspend or terminate access at any time without notice.

SECTION 16 – GOVERNING LAW

These Terms shall be governed by the laws of India.

SECTION 17 – CHANGES TO TERMS

We may update these Terms at any time. Continued use of the website constitutes acceptance of those changes.

SECTION 18 – CONTACT INFORMATION

CARNIVALHOUS
Email: hingoranilakshita@gmail.com